Responsible Gaming

Responsible gaming at Spinfinity is about maintaining a conscious, informed and balanced approach to gambling entertainment. The goal is that playing remains a form of leisure on spinfinty.com and never becomes a solution for financial problems, stress or other difficulties. We encourage every player to observe their own behaviour, to set clear limits in advance, and to reflect regularly on whether gambling still feels enjoyable and manageable. If you ever feel that control is becoming difficult, the operator, ESG N.V., offers tools, guidance and access to professional support services to help you regain balance and play safely.

Risk Awareness

Gambling involves risk. For players in the UK using Spinfinity via spinfinty.com, it is essential to recognise the early signs that gambling may be moving from entertainment towards problematic behaviour. By observing these patterns early, expanding your understanding of what they mean, and reflecting honestly on your situation, you can seek help before serious harm occurs.

Signs of Potential Gambling Problems

• Increasing time and money: Frequently betting more than you planned, extending sessions, or raising stakes to chase losses.
• Thinking about gambling constantly: Regularly planning the next session, reliving past wins, or checking the casino when you should be focusing on work, study or family.
• Chasing losses: Playing primarily to recover money already lost rather than for entertainment, especially by increasing bet sizes or playing longer than intended.
• Hiding behaviour: Concealing gambling from family or friends, using multiple payment methods, or feeling shame about how much you play or spend.
• Financial pressure: Using funds needed for rent, bills, food or debts, borrowing money, selling possessions, or using credit cards and overdrafts to gamble.
• Emotional impact: Feeling anxious, depressed, irritable or unable to sleep because of gambling, or using gambling to escape worries or negative emotions.
• Neglecting responsibilities: Missing work or studies, reducing social contact, or losing interest in hobbies and relationships due to gambling.

Quick Self-Assessment Test

Consider the questions below and answer honestly "Yes" or "No". If you answer "Yes" to several statements, you should reflect carefully on your gambling and consider seeking support.

• Do you often gamble for longer than you originally planned?
• Have you tried to reduce or stop gambling but found it difficult?
• Do you gamble with money that you really need for everyday expenses or existing debts?
• Do you chase losses by returning quickly to try to win back money you have lost?
• Have family members, colleagues or friends expressed concern about your gambling?
• Do you feel restless, anxious or irritable when you cannot gamble?
• Do you hide your gambling activity or the amount you spend from people close to you?
• Has gambling caused serious problems for your relationships, job, studies or finances?

If these questions raise concerns, we strongly recommend that you make use of the limits and tools described below, contact our support team, and consider speaking to an independent professional service such as GamCare or Gambling Therapy.

Limits & Tools

Spinfinity on spinfinty.com encourages you to set clear personal limits before you start playing. While ESG N.V. is licensed in Curaçao (Master License 365/JAZ; sub-license GLH-OCCHKTW0705302017, status verified on 15 January 2025) and not by the UK Gambling Commission, it voluntarily provides responsible gaming tools similar to industry best practice. These tools are policy-based and may differ from UK-regulated sites. If any option described below is not visible in your account, please contact support for assistance.

Deposit Limits (Daily, Weekly, Monthly)

1. Accessing the limits section: Log in to your account on spinfinty.com, go to "My Account" and open the "Responsible Gaming" or "Limits & Controls" area. A direct link may also be available from the footer or via the responsible gaming page at https://spinfinity.casino/responsible-gaming/.
2. Selecting the limit type: Choose the option labelled "Deposit Limits". You will normally see separate fields for Daily, Weekly and Monthly limits.
3. Entering your limits: Decide on affordable amounts that reflect money you can comfortably afford to lose without affecting essential expenses. For example:
   • Daily limit: e.g. £20
   • Weekly limit: e.g. £50
   • Monthly limit: e.g. £150
   Enter your chosen values in the relevant fields.
4. Confirming and activation: Click "Save" or "Confirm". In line with best practice, reductions to limits should take effect as soon as technically possible, while any request to increase limits may be subject to a cooling-off period (for example 24 hours or longer) and may require you to confirm the change again after that period.
5. Reviewing regularly: Reflect on your financial situation at least monthly and adjust limits downwards if you feel any pressure. For UK players, please remember that these limits are provided under the Curaçao licence and are not UKGC-mandated protections.

Time Spent Limits and Session Timers

• Setting a session timer: In the "Responsible Gaming" section of your account, look for "Session Limit" or "Time Spent Limit". Choose the maximum session duration (for example 30, 60 or 120 minutes) and confirm.
• How it works: Once the set time is reached, you will receive an on-screen message reminding you to take a break. Depending on the configuration, you may be logged out or required to actively confirm that you wish to continue.
• Reflective breaks: Use these prompts to observe how you feel, expand your awareness of how much time you are spending, and reflect on whether you should end the session.

Short-Term Breaks ("Time-Out" 24 - 72 Hours)

1. Finding the Time-Out option: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" (or similarly named section). You may also access it via the links on the responsible gaming information page.
2. Choosing the break length: Select a short-term break period such as 24 hours, 48 hours or 72 hours. Some longer options (for example 7 or 30 days) may also be offered.
3. Confirming the break: Read the explanation carefully. Confirm your decision by pressing "Activate Time-Out". You may be asked to re-enter your password to avoid accidental activation.
4. During the Time-Out: You will not be able to make deposits or place real-money bets. You may be logged out automatically from all sessions. In most cases, you will still be able to contact support and request withdrawals of any available balance.
5. End of the period: Once the selected Time-Out period ends, account access will normally be restored automatically. We strongly recommend reflecting on your experience before resuming play and considering longer-term tools such as deposit limits or self-exclusion if needed.

Self-Exclusion

If you believe that your gambling is out of control or that limits and short-term breaks are not sufficient, you should consider self-exclusion. Self-exclusion is a stronger, longer-term measure designed to prevent you from accessing your account for a defined minimum period. For UK players on Spinfinity, this is especially important because GamStop does not apply to this offshore, non-UKGC operator.

How to Request Self-Exclusion

1. Accessing the self-exclusion page: Log in to your account on spinfinty.com and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". Alternatively, visit the responsible gaming page at https://spinfinity.casino/responsible-gaming/, where self-exclusion forms and instructions are provided.
2. Choosing the exclusion period: Select the exclusion duration that best reflects the seriousness of your situation. Typical options include:
   • 6 months (minimum recommended for serious concerns)
   • 1 year
   • 2 - 5 years
   • Lifetime (indefinite) self-exclusion
   During this period you should not attempt to open new accounts with Spinfinity under any name or details.
3. Confirming your decision: Carefully read the explanation of the consequences. You may be required to tick confirmation boxes and click "Confirm Self-Exclusion". In some cases, email confirmation to support may also be required.
4. Support contact: If you cannot access the form, or if you require assistance, contact the team using the details in the "Contact & Feedback" section. Clearly state that you wish to self-exclude and specify the desired period (minimum 6 months).

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your account, deposit funds or place bets for the duration of the exclusion. Attempts to create new accounts may result in those accounts being closed when detected.
• Remaining balances and withdrawals: You remain entitled to withdraw any available real-money balance that existed at the time of self-exclusion, subject to standard verification checks. If you cannot log in, contact support and request a withdrawal. Self-exclusion does not entitle you to a refund of past losses.
• Bonuses and ongoing promotions: Any active bonuses or promotional offers may be cancelled when self-exclusion starts. Wagering requirements will not continue to apply during self-exclusion.
• Marketing communications: The operator will take reasonable steps to stop sending you marketing messages for the duration of the self-exclusion once your request has been processed. You should also unsubscribe from any newsletters and consider blocking gambling-related emails on your devices.
• End of exclusion period: For fixed-term self-exclusion (e.g. 6 months or 1 year), your account may remain closed until you actively request reactivation after the minimum period, subject to a cooling-off period and additional checks. Lifetime self-exclusion is intended to be permanent; reactivation requests may be refused in line with the operator's responsible gaming policy.

Regional compliance note: Unlike operators licensed by the UK Gambling Commission, Spinfinity is not connected to the UK-wide GamStop system. Your self-exclusion with ESG N.V. will apply only to your accounts with this operator and brands under the same management, as determined by the operator's internal policies.

Support Resources

Professional, independent help is available to players in the UK and internationally. If you feel that gambling on Spinfinity or elsewhere is causing harm, you are strongly encouraged to seek confidential advice. The services listed below are not controlled by Spinfinity but are widely recognised for their expertise in gambling-related harm.

Local Support for UK Players

• National Gambling Helpline (GamCare - UK): Call 0808 8020 133 (freephone within the UK) or use live chat via gamcare.org.uk. Available 24 hours a day, 7 days a week, in English. Provides confidential advice, brief interventions and referrals to local treatment services, including NHS pathways.
• NHS Gambling Services (England, Wales, Scotland): Visit nhs.uk for information and to access structured treatment. You may be able to self-refer or ask your GP for a referral.
• Young people and families: GamCare and other charities provide dedicated support for young people and affected family members. Information is available through GamCare's website and helpline.

International Support Organisations

National Self-Exclusion Schemes

• UK - GamStop: GamStop (gamstop.co.uk) allows you to self-exclude from online gambling websites and apps licensed by the UK Gambling Commission. Important: Spinfinity is operated under a Curaçao licence and is not part of GamStop. Registering with GamStop will not automatically block your access to spinfinty.com, but it is strongly recommended if you also use UK-licensed operators.
• Spain - RGIAJ: Spanish residents can register with the Registro General de Interdicciones de Acceso al Juego (RGIAJ) to block themselves from licensed gambling operators in Spain. Information is available through the Dirección General de Ordenación del Juego (DGOJ).
• Other countries: Many jurisdictions maintain similar exclusion registers. Check your national regulator's website for details and consider registering if you are experiencing gambling-related harm.

Blocking Software and Device-Level Tools

• Gamban: A paid blocking application that can be installed on computers and mobile devices to block access to a wide range of gambling sites and apps, including non-UK and offshore operators where covered by its blocking lists.
• BetBlocker: A free tool that allows you to restrict access to gambling websites and apps across multiple devices. It can be particularly useful for players who wish to implement an additional layer of protection.
• Device and browser settings: You may also adjust parental control features, block specific sites, or use browser extensions to limit access to gambling-related content.

Family and Affected Others Support

• GamCare family support: Offers advice and support for partners, family members and friends affected by someone else's gambling, including via online forums and structured programmes.
• Gamblers Anonymous / Gam-Anon: Mutual aid groups with meetings in the UK and internationally. Gam-Anon provides specific support for family members and friends of people with gambling problems.
• Confidentiality and professionalism: All reputable services operate with strict confidentiality. Seeking help will not affect your account status with Spinfinity and is strongly encouraged where there are signs of harm.

Spinfinity supports the use of these independent services and encourages UK players to combine internal tools (limits, Time-Out, self-exclusion) with external professional support where needed.

Help for Family

Problem gambling can have a significant impact on partners, children, relatives and friends. If you are worried about someone who plays on Spinfinity or other gambling sites, it is important to protect your own wellbeing and to approach the issue carefully and respectfully.

How to Talk to Someone About Their Gambling

• Choose the right moment: Aim for a calm, private time when neither of you is stressed or in the middle of an argument. Avoid starting the conversation immediately after a loss or during active play.
• Use non-judgemental language: Focus on how you feel and what you have observed. For example, "I feel worried because I have noticed you are gambling more often" rather than accusations or blame.
• Listen and acknowledge: Give them space to speak and acknowledge that gambling may feel like a way to cope with stress or problems. Recognising their feelings can make it easier for them to accept help.
• Encourage professional support: Gently suggest contacting services such as GamCare or Gambling Therapy, or speaking to a GP or counsellor experienced in gambling-related harm.
• Set boundaries: Clearly explain what you can and cannot do (for example, not providing money for gambling or debt payment) while remaining supportive of recovery efforts.

Support Resources for Families and Friends

• GamCare Forums and Groups: GamCare provides online forums and group chats where affected family members can share experiences and receive guidance. See gamcare.org.uk for details.
• Gam-Anon: A fellowship for families and friends of compulsive gamblers. Information about UK and international meetings is available at gam-anon.org.
• Gambling Therapy - Friends & Family: Gambling Therapy offers online support for affected others, including forums and live advice in multiple languages.
• Local counselling services: Many community counselling services and mental health organisations offer support to those affected by another person's gambling. Your GP or local NHS service can provide referrals.

Recommended Next Steps

• Seek professional advice: Contact the National Gambling Helpline or speak with a GP or psychotherapist who understands gambling-related issues.
• Protect finances: Where appropriate, consider separate bank accounts, limiting joint credit exposure, or seeking independent financial advice.
• Use technical tools: If you share devices with the person affected, consider installing blocking software (e.g. Gamban, BetBlocker) or enabling parental controls to reduce access to gambling sites.
• Look after yourself: Emotional support for you is vital. Joining a support group or speaking to a counsellor can help you cope with stress, anxiety and difficult decisions.

Operator's Commitment

Spinfinity, operated by ESG N.V. (Heelsumstraat 51, E-Commerce Park, Curaçao) under Curaçao Master License 365/JAZ and sub-license GLH-OCCHKTW0705302017, is committed to promoting responsible gaming and reducing gambling-related harm. Although the service is not licensed by the UK Gambling Commission and is therefore outside many UK-specific regulatory protections, the operator applies internal policies and risk checks designed to protect players and to act where problematic patterns are identified.

Internal Risk-Check Procedures

• Behavioural monitoring: The platform may analyse play patterns, including frequency of deposits, session length, stake sizes, use of bonuses, and evidence of chasing losses. Unusual or high-risk activity can trigger automated alerts.
• Warning messages and prompts: When certain thresholds are reached (for example, extended sessions or rapid repeated deposits), the system may display messages encouraging players to take breaks, review limits, or read responsible gaming information.
• Account reviews: In higher-risk cases, accounts may be subject to manual review by trained staff, who may request additional information, apply limits, or recommend self-exclusion in line with internal policies.
• Verification and affordability checks: For compliance and player protection, the operator may request identity and payment verification through its verification channel (e.g. verification@spinfinty.com) and may ask for information related to source of funds where appropriate.
• Underage and vulnerable players: The operator does not allow use of its services by anyone under 18 or by individuals who have self-excluded. Systems and checks are in place to detect and close such accounts where identified.

When Support May Initiate Contact

• Detection of high-risk patterns: If behavioural monitoring suggests that you may be experiencing harm (for example, rapid escalation in deposits, repeated attempts to cancel withdrawals, or persistent play despite significant losses), the responsible gaming team may contact you via the email address registered on your account.
• Discussion of tools and options: In such communications, staff may:
  • Provide information about responsible gaming tools (limits, Time-Out, self-exclusion).
  • Recommend the use of specific tools based on your situation.
  • Direct you to independent support services such as GamCare or Gambling Therapy.
• Protective account actions: Where serious risk is identified, the operator may, in line with its terms and conditions, impose limits, restrict deposits, temporarily suspend, or permanently close accounts in order to protect the player.
• Dispute resolution and ADR: If you raise a complaint related to responsible gaming or any other matter, you should first contact customer support. If the issue cannot be resolved, you may be referred to the independent dispute resolution service at centraldisputesystem.com, in accordance with current licensing arrangements.

Important UK note: As an offshore, Curaçao-licensed operator, Spinfinity is not under the supervision of the UK Gambling Commission. UK-specific schemes, ombudsman services and regulatory remedies may not apply. By using this service, you acknowledge that the applicable regulatory framework is that of Curaçao and that your primary protections are those offered under the operator's policies and Curaçao law.

Updates

Responsible gaming standards evolve over time, and Spinfinity aims to update its policies, tools and information to reflect industry best practice and regulatory developments in relevant jurisdictions. Changes may be required, for example, due to updates to Curaçao's licensing framework, changes in UK law affecting offshore gambling, or improvements in technical tools for player protection.

How You Will Be Informed of Changes

• E-mail notifications: Where appropriate, material changes to responsible gaming measures, terms or available tools may be communicated to you by e-mail using the address registered on your account. Ensure that your contact details remain accurate and that you check your inbox and spam or promotions folders.
• Website notices and banners: Important updates may be highlighted via site banners, pop-up messages when you log in, or notices in the "News" or "Promotions" sections.
• Policy pages: The responsible gaming page at https://spinfinity.casino/responsible-gaming/, along with the Terms & Conditions (https://spinfinity.casino/terms-conditions/), Bonus Terms (https://spinfinity.casino/bonus-terms/) and Privacy Policy (https://spinfinity.casino/privacy-policy/), will contain the most current versions of applicable rules and policies.
• Ongoing self-review: We encourage you to regularly re-read this page and related policy documents, to observe any changes that may affect your rights, obligations and available protections.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming, need help applying a limit or self-exclusion, or wish to share feedback about player protection at Spinfinity on spinfinty.com, please use the contact channels below. When you contact us, clearly state that your enquiry relates to responsible gaming so that it can be directed to the appropriate team.

Responsible Gaming Contact Details

• E-mail: For responsible gaming requests (including self-exclusion, limit changes, or concerns about your gambling), you may contact the compliance and verification team at verification@spinfinty.com. Your message will be reviewed and, where necessary, routed to staff trained in responsible gaming.
• Phone: A dedicated telephone number for responsible gaming support is not currently specified. Please use e-mail or the live support channels available on the website. If a phone line is introduced in future, details will be added to this page and, where appropriate, notified by e-mail or on-site messaging.
• Website contact and forms: The responsible gaming section at https://spinfinity.casino/responsible-gaming/ includes self-exclusion and related forms. Additional contact forms may be available within your account area under "Support" or "Help".

Feedback and Self-Control Requests

• Requesting tools and changes: You can request the application or adjustment of deposit limits, session limits, Time-Out, or self-exclusion by contacting support via e-mail or live chat, or by using the responsible gaming forms. For your protection, increases to limits or requests to lift exclusions may be subject to cooling-off periods and further checks.
• Providing feedback: If you have suggestions on how Spinfinity can improve its responsible gaming measures for UK players, please share them via e-mail. Constructive feedback helps the operator observe emerging risks, expand its protective measures and reflect those improvements in future updates.
• Confidentiality: All responsible gaming communications are treated with sensitivity. Information may be shared internally only to the extent necessary to manage your account safely and to comply with legal and regulatory obligations.

Remember that responsible gaming is a shared responsibility. The tools and support offered by the operator are most effective when combined with your own commitment to setting clear limits, seeking help when needed, and reflecting honestly on your gambling behaviour.